Commonwealth Care Alliance

Senior Care Options Program (HMO SNP)

Members » About your Plan

About your Plan

Welcome to Commonwealth Care Alliance. We are committed to helping you stay as healthy, active, and independent as possible.

This section of our website gives you access to tools that allow you to take full advantage of your healthcare plan.

We suggest you take a few minutes to review the various materials available to you here. By becoming a more well-informed healthcare consumer, you’ll help us become better at serving your needs.

Members of Commonwealth Care Alliance Senior Care Options Program Receive

Broad coverage – including dental services, prescription drugs, eyeglasses and hearing aids, and in-home care and long-term care support, if called for

24×7 access – to nurses, medical staff, and information

Personalized care – through a care plan that tends to members’ specific care needs, delivered to them in their own communities

Coordinated care – led by a primary care provider (PCP) and including, when necessary, a nurse or nurse practitioner, long-term services and supports coordinator, geriatric services coordinator, and others

In-home assistance – with personal care needs, provided by people who become your trusted partners

Need to file a complaint?

You can file a complaint in the following ways:

  1. Talk to a member of your primary care team
  2. Call our Member Services team at 1-866-610-2273 (TTY 711). We are available 8 a.m. to 8 p.m., 7 days a week.
  3. Contact Medicare by using the form found at this link.*
  4. Contact Medicare at 1-800-MEDICARE
  5. Contact MassHealth 1-800-841-2900, TTY: 1-800-497-4648

*When you click this link, you will leave Commonwealth Care Alliance’s website.

Last Updated 08/26/2013